Help Center
Last updated: October 2026
Need a hand? Find quick answers below, or reach out to our team. We are always happy to help you get your glow.
1. Which products are right for my skin?
Check the skin type and concern listed on each product page. If you are unsure, message us and we will help you build a simple routine.
2. How long does delivery take?
Orders usually arrive within 3 to 5 working days inside the city and 5 to 7 working days elsewhere. You will get a tracking update once your order ships.
3. How do I track my order?
Once shipped, we send a tracking link by email or SMS. You can also contact us with your order number.
4. How should I use and store my products?
Follow the instructions on the label. Store products in a cool, dry place away from direct sunlight, and always close the cap tightly.
5. Are your products cruelty-free and safe?
Yes. Our formulas use honest ingredients, and we never test on animals. Always do a patch test before first use.
6. How can I contact you?
Email us at hello@aesthetic.com. Our team replies within 24 hours, Saturday to Thursday.
Questions?
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Everything you need to know about our products, ingredients, and delivery, all in one place.
Are your products suitable for all skin types?
Our formulas are thoughtfully crafted to suit most skin types, including dry, oily, combination, and sensitive skin.
What ingredients do you use in your products?
How long does it take to see results?
Are your products cruelty-free and safe for the environment?
What is your return and delivery policy?
